Top-Up Your ChilliTalk Account – Get Help & Support

How do I top-up my ChilliTalk account?

Online Topup

To top-up your account follow these steps:
1. Login to your ChilliTalk Account.
2. On the Account Overview page click on the “Add Credit” button.
3. Choose your payment method (credit/debit card or e-voucher) and click “Proceed”.
4. Choose the amount you wish to top-up and fill in your card details and billing info. You can choose to auto-top up your account so you’ll never run out of credit.


App Top up

You can top up your account via App using the following method:
1. Credit/Debit Card
2. Paypal
3. Chillitalk E-voucher
4. IOS-Apple Pay

How do I check my balance?

You can check your balance by logging into your account. Your available credit will be displayed on the Account Overview page. You can also view your balance on the ChilliTalk app.

My top-up credit hasn’t appeared in my account. What should I do?

You should receive your top-up credit immediately. If you experience a slight delay in your payment being authorized, we will continue trying to complete your transaction until successful. If you continue to experience problems, please contact customer support.

What is Auto Top-up?

Auto Top-Up is a useful way of topping up automatically, so you don’t have to remember to do it when your balance is low. When you sign up to ChilliTalk, you can select exactly how much you want to be automatically added to your account.

My Auto Top-up hasn’t happened. What should I do?

If something goes wrong with your Auto Top-up, we’ll text and email you to let you know it hasn’t worked. If you have further questions on this, contact our Customer Services.

How do I cancel auto top-up?

Please go to the Top-up page and select ‘Auto Top-up OFF’.

Can I top-up through the app?

To top-up your account through the ChilliTalk App, follow these steps:

Android:
1. Choose “Balance” from the menu to go through to the payment page.
2. Select method of payment.
3. Select the amount of credit you’d like to add and fill in your payment details.
4. You’ll receive a confirmation of your payment to the email address you registered when you signed up for ChilliTalk.

iPhone:
1. Select “Account” from the menu
2. Tap on the “Add Credit” button and follow the instructions.

Alternatively, you can add credit to your account on our website. You’ll be able to choose from multiple payment methods, select a Saver Deal, activate auto top-up, and more.