Privacy Policy

Privacy Policy

This is the Privacy Policy of ChilliTalk Limited, a company registered in England and Wales under company number 05506630, with registered office address at 54 Marsh Wall, London E14 9TP;

Our Company (“ChilliTalk”, "us", "we", or "our") operates the Chillitalk Mobile application software, Chillitalk Free International Calls (the “App”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the App.

This Policy is incorporated into and subject to the ChilliTalk Terms of Service. Any term not defined in the policy shall have the meaning as set forth in the ChilliTalk Terms of Service. The Privacy Policy for our may be found here:

By accessing and/or using our Services you consent to us collecting, processing, storing and sharing information about you in the manners set out in this Policy. If you have any concerns about providing the information to us or having it used in any manner permitted in this Policy you should not use our App. By downloading the App, you acknowledge you are of legal age.

1. What information about you is collected?

Profile Information

When you download our App and start using our Services, you will be requested to register with us and create a ChilliTalk Account. By registering you give us your consent to collect, use and store the following information:

• First and last name
• Phone number
• E-mail address

Access to your address book

When you install the ChilliTalk App on your mobile device, you are required to provide a mobile phone number to receive access code via SMS. The phone number will be saved on ChilliTalk servers. The phone number is also used to discover other ChilliTalk App users who have your phone number in their address book.

You need to permit ChilliTalk to access your address book in the mobile device. A simplified copy of the address book with information of name, phone number, ringtone of each contact will be on the ChilliTalk servers. The phone numbers of each contact are encrypted in an irreversible way. The phone numbers and name of your contacts are used to build your ChilliTalk friend list.

Failure to provide certain Personal Data may make it impossible for this App to provide its services.

You are responsible for any Personal Data of third parties obtained, published or shared through this App and confirm that you have the third party's consent to provide the Data to us.

2. How we collect information about you

In accordance with telecommunications market practice, ChilliTalk collects certain usage statistics, including but not limited to: the phone numbers and/or other identification details of the calling and receiving party, the start time, call duration, call quality, outages (“Call Details”) and maintains a call detail record (“CDR”) for each call that is routed through the system. The Call Details are collected and the CDR maintained for billing purposes and for the purposes of improving the Services and to fulfil our obligations under applicable laws.

We may also collect and store information about your usage of, and interaction with, the Services, including calls, messages, posts, information relating thereto, usage of the Service by geographies, device and connection information IP address, device capability, bandwidth, web browser software, referring website, statistics on page views, network type and traffic to and from our App.

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform.

3. How we use your information

We are collecting such information for the purpose of:

• Improving our Services, for example by helping us fix bugs or by providing Services updates.
• Preventing cheating, crime or fraud (we may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention).
• To personalise and optimise our Services, promotional content and advertising to you.
• To create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our
• As otherwise expressly set out in this Policy or as required by law.

4. Sharing your information with third parties

Except in specific circumstances, we will do our best not share your personal information with any Third Parties. These specific circumstances include the following cases: we might share personal information with third parties in order to enforce our Terms of Use or rules, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law.

In specific cases, we may also share your personal information with selected Third Parties, such as our business partners. At the moment, our partners with whom we may share your personal information are Crashalytics, Facebook SDK and Urban Airship. By using our services, you give consent for us to share your personal information with these Third Parties, as necessary.

Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company’s privacy practices.

5. Your control over your information

We provide you the ability to be able to make choices about the way we collect, use and share your personal information. Depending on the local law, your controls and choices may include:

• You may correct, update and delete your registration account
• You may change your choices for subscriptions, newsletters and alerts
• You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you
• You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services
• You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers here
• You may request access to the personal information we hold about you and that we amend or delete it

Opting out of sharing information

If you do not wish for us to use your information for marketing purposes, or to disclose your personal information to Third Parties, you must let us know. You may do this by sending an e-mail to If you opt out of being tracked, we will ensure that new data collected about you will not be used by us for targeted advertising purposes.

6. Data Security, integrity, retention


The security, integrity and confidentiality of your Personal Information are a top priority to us. We make our best effort to keep all your private information secure, but remember that no method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We will retain your personal information for the length of time needed to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. You can always request that we suspend or remove the data.

Childrens Privacy

Protecting the privacy of children is especially important to us. The ChilliTalk App and Services clients are not intended for or designed to attract anyone under the age of 13 and we do not intentionally or knowingly, directly or indirectly collect Personal Information on our sites from anyone under the age of 13 (or older in some jurisdictions). We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission. By using this App, you acknowledge that you are of the legal age to use it.

7. Third party sites

Our App may contain links that will let you leave our App and access a website of a third party. Please note that such linked websites are not under the control of ChilliTalk and that such websites have their own privacy policy governing such third party's treatment of personal data. Our Privacy Policy applies solely to personal information that we acquire from you through our App, your use of our Services and/or your relationship with ChilliTalk.

8. Changes to this privacy policy

This Privacy Policy is effective as of 29th of March 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a pop-up notification into the App.

Contact Us

If you have any comments or questions about this Privacy Policy, please contact us at:

Last updated: 29.3.2016