FAQ – Getting Started with ChilliTalk

What is ChilliTalk?

ChilliTalk offers you a way of making international calls at really cheap rates. With ChilliTalk you can:

- Call from any phone using a local access number for each friend or family member living abroad. When you dial this number you only pay your operator’s normal rate for a local call (or use your inclusive minutes). We then only charge you a small fee for the international part of the call.

- Download our app which enables you to make calls over 3G, 4G or Wi-Fi. You can call any phone in the world, and if your friends are also on ChilliTalk you can call each other for free! Read more about our apps here.

Can I try ChilliTalk for free?

Yes, Just download our app and get free credit when you sign up to try our service.

Where can I find the list of ChilliTalk countries?

We have up to 50 countries. Find the full list of countries here.

Can I call my friends in a non ChilliTalk country?

Yes, you can use ChilliTalk to call friends and family all over the world at amazingly low rates. Check out our current international rates.

Do I need a landline to use ChilliTalk?

No. You don’t necessarily need a landline, but you can use a landline with ChilliTalk.

Can I use ChilliTalk with a regular phone or do I need a smartphone?

You can use any mobile phone or a landline with our Local Numbers feature. If you have a smartphone you can also download the ChilliTalk app to make calls using Wi-Fi, 3G or 4G.

What are registered numbers?

These are designated numbers that you make calls from, such as your mobile or home phone. Local numbers will automatically work from any phone you register with us, just like a regular local call.

Do I need to create an account to use ChilliTalk?

You’ll only need to go through a brief registration process in order to get started with ChilliTalk. Registration is very simple and should take no more than 30 seconds.

How can I contact ChilliTalk support?

Our customer support is available via email and Live chat. You can mail your questions to us by using the contact form on our website. Our friendly support team will get back to you as soon as they can. Alternatively, you can talk to us via Live chat which can be accessed from every page on our website www.chillitalk.com.

Can I use ChilliTalk to call landlines?

Yes, you can call both landlines and mobiles with ChilliTalk.

Can I receive calls with ChilliTalk?

When you use ChilliTalk with a smartphone you can receive calls from other ChilliTalk app users. Remember that calls between ChilliTalk apps are FREE through Wi-Fi.

Can I send text messages with ChilliTalk?

Yes. You can send texts using the ChilliTalk app. A Wi-Fi, 3G or 4G connection is required.

Can I receive texts with ChilliTalk?

At the moment, it’s not possible to use ChilliTalk to receive texts.

Can I cancel my ChilliTalk account?

If you’d like to cancel your account, please send us a request using the contact form on our website, telling us why you’d like to cancel. We’re always striving to improve our services and would like to understand how we can make ChilliTalk work better for you.

How do I sign up?

You can sign up to use ChilliTalk here or download our free App and sign up. Registration is quick and easy. Once registered, you can make calls from any phone or use the app with your iPhone, iPad, Android or Windows phone.

Why do you need my email address?

We ask for your email address so we are able to give you information related to your ChilliTalk account. We’ll never send you spam. Your email will only be used to send payment receipts and account updates.