What is
ChilliTalk?
Who is this service
for?
What´s the
difference between an e-voucher and a calling card?
Where can I buy ChilliTalk
e-vouchers from?
How much does a ChilliTalk
e-voucher cost?
How can I check my
balance?
Are there any restrictions
on the number of calls I can make?
How are my calls
billed?
What is ChilliTalk?
ChilliTalk is an extremely low cost pre-pay calling service for
those wanting to chat to friends, family or colleagues around the
world. ChilliTalk connects you to over 200 countries and our call
rates are the best around.
You may have seen our recent TV advert.
Similar to a calling card, ChilliTalk e-vouchers save you money
when you call long-distance.
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Who is this
service for?
ChilliTalk is for anyone who wants to save money when calling
internationally. You´ll save money on long and short calls as you
are billed per minute.
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What´s the difference between
an e-voucher and a calling card?
There´s not much difference between the two, they act in the
same way you still need to input an access number and PIN before
making a call, but an e-voucher looks more like a receipt. And
because it doesn’t have to be designed, printed and delivered to
your retailer it’s a lot cheaper to produce – we pass this saving
on to you with even lower rates.
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Where can I buy ChilliTalk e-vouchers
from?
ChilliTalk e-vouchers are available to buy from your nearest
e-pay or payzone stores. Look for the signs. There are 55,000
different shops that sell ChilliTalk e-vouchers so there´s a good
chance your local grocery store or newsagent will sell them. You
can also purchase ChilliTalk e-vouchers here
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How much does a ChilliTalk e-voucher
cost?
ChilliTalk e-vouchers are available to buy in £5, £10 and £20
credit vouchers, this amount is how much credit each e-voucher
holds.
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How can I check my balance?
You are informed of your balance when you enter your PIN number
before making a call.
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Are there any restrictions on the number
of calls I can make?
Once you have purchased your ChilliTalk e-voucher, the credit
balance is yours to use as you wish. You can make as many calls as
you want until you run out of credit.
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How are my calls billed?
Calls made with ChilliTalk are billed per minute.
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Why did my
online transaction fail?
Your transaction could have failed for different reasons. Here are
a few things you should check before trying to top-up on our
website:
Make sure you have signed up for Mastercard
SecureCode if you use a Mastercard or Verified by Visa if you use a
Visa card.
Make sure the address you enter is correct and
match the information you bank holds of you.
Make sure you enter the correct CVN number on
the back of your card.
Please also note that your transaction might
fail if you are trying to top-up from abroad.
If you have checked all of the above and you
are still having problems then please contact our customer support
who will be happy to assist you.
What is
'verified by Visa' and 'Mastercard
SecureCode'?
Because we take security seriously at ChilliTalk, we use the
official Verified by Visa and MasterCard SecureCode secure payment
schemes to process your card payment, adding an extra level of
protection for online card payments.
During the payment process, you'll be securely
forwarded to your bank's website for verification. You code you use
will be known only to yourself and your bank – just like when you
tap your PIN into the card reader in a shop. Once your bank has
authenticated the transaction, you'll be redirected back to
ChilliTalk's website to finish your purchase.
How do I
sign up to 'Verified by Visa' and 'Mastercard
SecureCode'?
If you have not yet registered your card for 3D Secure payments you
will be asked to do so during the authentication process - you'll
just need to confirm a few security details with your own bank and
set a password or PIN for future use. Once you've done this, you
can use this extra level of security on any website that uses
Verified by Visa or MasterCard SecureCode to secure your card
transactions. Don't forget to keep your password and PIN safe at
all times, making sure you only disclose it on official
authentication websites of your bank.
For more information on Verified by Visa
For more information on Mastercard SecureCode
If you have any further questions please
contact your card issuer.
If my
transaction failed why did you deduct money from my bank
account?
Unfortunately, sometimes problems are encountered and in a small
number of cases it is possible that the transaction fails, yet it
appears that money has been deducted from your account, this is
most likely because the transaction is still on authorization hold.
Normally, the authorization hold will automatically fall off after
a few days, and the money will reappear in your account (The
authorization hold depends on your card issuer - In a small number
of cases this could take up to 30 days). If your funds do not
reappear after the timeframe given by your card issuer you should
take contact to them so they can look into the issue.
We refer to Wikipedia’s very
helpful page on authorization holds, and common practises in
online banking.
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